You can certainly place an order as a guest, but creating an account with us offers several advantages and a more personalized shopping experience:

• Quick checkout process
• Easily view your order status and order history
• Receive updates on new releases and special promotions

We currently accept PayPal payments.

Currently, we do not offer installment payment options directly. However, some payment providers like PayPal may offer this feature. Please check with your payment provider for more details.

Yes, we use industry-standard SSL encryption to protect your payment information during transmission. Your data is stored securely and is never shared with third parties without your consent.

Yes, we apply exchange rates to international orders based on the current market rate at the time of purchase. These rates are automatically calculated and reflected in the total amount during the checkout process. Please note that the final amount charged to your payment method may vary slightly due to the timing of the transaction and your bank's processing policies.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. The item must be in its original condition and include all original packaging.

To initiate a return or exchange, please contact our customer service team via email at culovashop@outlook.com or through our website's contact form. Provide your order number and a brief description of the issue. Our team will guide you through the process.

For returns due to defects or errors on our part, we will cover the cost of return shipping. For other reasons, such as a change of mind, the customer is responsible for the return shipping costs.

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible at culovashop@outlook.com. We will do our best to update your address before the order is shipped. However, once the order has been dispatched, we cannot make changes to the shipping address.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

To track your package, use the tracking number provided in your shipping confirmation email. Visit the carrier's website at https://global.cainiao.com/detail.htm and enter your tracking number to check the status of your order.

If any items are missing from your order, please contact us immediately at culovashop@outlook.com.